Tia Nola Privacy Policy

Introduction

Tia Nola, a proudly Canadian company specializing in the design of personalized canvases manufactured in Quebec, attaches paramount importance to the confidentiality and protection of its customers' data. This policy details our practices regarding the collection, use, sharing and protection of personal information.

1. Collection of Information

Tia Nola collects personal information ethically and legally. Data collected may include, but is not limited to:

• Identifying Information : Name, email address, telephone number, and postal address for order management and communication.
• Payment Information : Payment details and billing information to process purchases.
• Site Usage Data : Information about how the services are used, collected through cookies and similar technologies, including browsing preferences and interactions with the site.
• Feedback and Communications : Opinions, comments, and survey responses.

2. Use of Information

The personal information collected is used to:

• To provide and improve our services and customer support.
• Communicate with you regarding your orders, our services, and our offers.
• Analyze and understand the use of our site to improve the user experience.
• Carry out targeted marketing activities, with your consent.
• Comply with our legal and regulatory obligations.

3. Sharing and Disclosure of Information

Tia Nola undertakes not to sell, rent, or share your personal information to third parties, except in the following cases:

• Service Providers : Sharing with partners and service providers who work on our behalf, under strict confidentiality agreements.
• Legal Requirements : Disclosure to legal authorities when legally required or to protect our rights and property.

4. Data Security

The protection and security of your personal information is important to us. To this end, Tia Nola implements a comprehensive range of technical and organizational security measures designed to safeguard your data against unauthorized access, use, modification or disclosure, as well as against accidental or unlawful loss, destruction or damage. Our strategies include:

• Data Encryption : Use of advanced encryption technologies to secure data during transmission and storage on Shopify servers.
• Access Controls : Restricting access to personal information to those employees, agents and service providers who need to know that information to perform their functions.
• Security Audits : Periodically conducting security audits to evaluate and improve our data protection measures.

5. Your Rights

Tia Nola recognizes and respects your rights regarding the protection of personal data, in particular:

• Right of Access : You can request a copy of the personal information we hold about you.
• Right of Rectification : If you consider that the data in our possession is inaccurate or incomplete, you have the right to ask us to correct it.
• Right to Erasure : Under certain conditions, you have the right to ask us to delete your personal data from our systems.
• Right to Restriction of Processing : You can request the limitation of the processing of your personal data in certain circumstances, such as during the period of verification of the accuracy of the data or in the event of illicit use.
• Right to Data Portability : In certain situations, you have the right to receive the personal data you have provided to us in a structured, commonly used and machine-readable format, and to transmit it to another data controller.

To exercise any of these rights, or for any questions relating to your personal information, please contact us directly at the address provided in our contact section.

6. Cookies and Similar Technologies

Our site uses various technologies such as cookies, server logs, web beacons, and pixels to improve your online experience. These tools allow us to tailor our advertising to your specific interests, identifying the pages and services that most interest you on our platform. Here is how we use these technologies:

• Collection and Use of Data : Using cookies and other similar mechanisms, we can present you with personalized content and advertising based on your interactions with our site. These tools record your visits and the pages viewed, thus making it possible to refine the advertisements offered to you according to your preferences.

• Cookies and Pixels : Cookies, small text files stored on your device, and web beacons, tiny images embedded in our site and emails, play a key role in our ability to offer you a tailored experience. While cookies help our site run smoothly and remember your preferences, pixels help us measure the effectiveness of our advertising campaigns by collecting data anonymously.

• Types of Cookies Used :

  • Essential Cookies : Essential to navigate our site and use its basic functionalities.
  • Performance and Functionality Cookies : Collect information about your use of our site, helping us to improve its performance and provide you with a richer, more personalized experience.
  • Advertising Cookies : Used to provide you with more relevant ads, these cookies track your online activity to target advertising based on your interests.

• Management of Cookies : You can manage and deactivate the use of cookies through your browser settings. Although this action may limit some interactive features, it will not prevent you from accessing information on our site. For more details on managing cookies you can consult online resources such as http://www.allaboutcookies.org/ .

• Interactions with Third Party Services : As you browse, third parties, such as Google Analytics or digital advertising platforms, may also access cookies to improve your experience on our site and elsewhere on the Internet. These interactions are governed by the privacy policies of the relevant third-party services.

We are committed to using these technologies responsibly and transparently, ensuring the protection of your personal data. If you have any questions about our use of cookies and similar technologies, please do not hesitate to contact us directly.

7. Changes to the Privacy Policy

We reserve the right to modify this privacy policy at any time to reflect changes in our practices, to remain compliant with applicable laws and regulations, or for any other reason. In the event of material changes, we will notify you by appropriate means, such as notification on our website or direct email, before such changes take effect. The “Last Updated” date at the top of this policy will also be updated to indicate when changes were last made. We encourage you to regularly review this page to stay informed about our management of your personal information.

Contact

If you have any questions or concerns regarding this policy or your personal data, please contact us at:

[Insert contact details]